We are located at 36 E. Twohig, Ste. B2 in the basement of the historic Cactus Hotel. Click here for a map.
Our phone number is (325) 653-2411.
You can call us toll free at 877-41-CVCAA.
We can also be reached via email at [email protected]
The first step is to call the office at (325) 653-2411 to request an application be mailed to you or you can download an application here. Retun the application and supporting documents to the office through email, mail, fax, or drop-off. You will be contacted from there.
You will receive a letter in the mail letting you know if you have been approved for benefits and the amount of those benefits.
No, it is not a requirement for the utility bill to be in your name.
We have vendor agreements with several electric, gas &/or propane companies. To find out if we can help with a certain provider, give our office a call.
Please call our office to set up an interview for a disconnect notice.
No, once you qualify, you are set up on additional payments. The maximum amount is different for each client. Your case manager will mail you a letter once application is complete that will explain in more detail.
Qualification is based on the household income, and the home must be structurally sound. You can call the office at (325) 653-2411 and ask what the maximum gross income is for your size family.
Weatherization is linked to the location, not the occupant. If the client changes residences, moving into a home not previously weatherized, the new home is eligible for weatherization.
No, windows and doors are not replaced through our weatherization assistance program.
Weatherization is designed to make the home more energy efficient and comfortable. It does not include repairs such as plumbing, roofs, or floors.
We DO NOT keep the deed to your home after we weatherize it nor will we ever ask for it.
Weatherization can be performed on mobile homes as well.
CVCAA serves fourteen counties with the weatherization program: Coke, Coleman, Concho, Crockett, Irion, Kimble, McCulloch, Menard, Reagan, Runnels, Schleicher, Sterling, Sutton and Tom Green.
You will receive your refund in the same amount of time as you would using a paid preparer's services. We follow the IRS refund cycle chart. This chart provides a best-case estimate when the IRS may issue a refund based on when the return is accepted by the IRS.
Yes, you may provide us with your bank's routing number and the account number you would like your refund deposited into.
Yes, all returns are submitted via e-file. This method is the fastest, most accurate, and safe method of filing your tax return.
All preparers are IRS trained and certified. All returns are reviewed to ensure accuracy before they are submitted.
We use TaxSlayer software that is both IRS provided and approved.
Every effort is made to keep your sensitive information confidential. All our computers have security measurements installed, and paperwork is kept under lock and key. At the end of the filing season, all paperwork is destroyed.
Please call our office at (325) 653-2411 to make an appointment to have a previous year's return prepared.
Yes, we are able to file most individual tax returns including some businesses. However, some forms and schedules may be out of our scope. Please call the office if you have any questions regarding your return at (325) 653-2411.
Our tax preparation program serves all counties.
This program is designed to assist an individual or family in transitioning out of poverty. A case manager is assigned to you and together you work on a self-sufficiency plan to help you succeed.
You will be eligible to receive $100 a month in assistance. The $100 can be used for food or gas monthly. There are also incentives for school related expenses.
The program targets individuals or families that can reach self-sufficiency within a specified time period.
You must first income qualify (the income guideline is lower than for utility assistance) and second have a plan to increase your income and transition out of poverty within a reasonable amount of time. You can call the agency at (325) 653-2411 or email [email protected] to find out more.
You are required to meet with your case manager once a month and work together to create goals and a self-sufficiency plan. Once these goals are established, your case manager will serve as your coach and assist you in reaching them.